Service

Service & support

Scheduled maintenance, remote monitoring, emergency site visits. SLA from 8×24 to 24×7.

SLA levels

Choose the right package

Basic

8 × 24

Scheduled maintenanceYes
Remote monitoringYes
Response time4 hours
Emergency visitYes
Spare partsIncluded

Pro

12 × 24

Scheduled maintenanceYes
Remote monitoringYes
Response time1 hour
Emergency visitYes
Spare partsIncluded

Recommended

24×7

24 × 7

Scheduled maintenanceYes
Remote monitoringYes
Response time30 min
Emergency visitYes
Spare partsIncluded

Remote monitoring

Agent on PBX reports line state, load, temperature, event log. Engineer sees anomalies before you notice a problem.

iPECS Monitor · live

$ tf-monitor --pbx uсp-01
  ✓ system  online   uptime 47d 12h
  ✓ sip     online   24/30 trunks up
  ✓ dect    online   4/4 cells  N870-01..04
  ✓ ext     142 ok   3 fault  [21, 87, 142]
  ! battery SBG-2000 low 12% (replace within 30d)
  → auto-ticket #TF-2026-0618 opened

Ready to discuss your project?

Free engineer consultation. Site visit in Moscow & region.

Request a quote